9/16/2023 0 Comments Maple valley elements massageWe are done with Elements massage.Overview:If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!Retail Sales Associates enjoy the following perks:Pay $17-$19 per hour depending on experienceBonuses based on monthly conversion numbersMedical insuranceA complimentary monthly massage at the studioOur team members will earn commission for wellness plan sales and have opportunities to earn additional bonuses.Here's what we are looking for:Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.The right candidate can turn every incident of client criticism to a story of great customer service. We are so absolutely frustrated and they never seem to be sorry for their mess ups or even care about all the inconveniences and miscommunication. They admit that the front desk person incorrectly charged him (shocker) but that he only had a credit for a 60 minute massage so they would charge him for the extra 30 minutes! The person who booked him SPECIFICALLY told him he had a 90 minute credit which was the only reason he booked a 90 minute. He then had to take time out of his busy work day to call them. He went and had his massage this weekend only to see later that he was charged for a full 90 minute massage which we were told he had a full credit for. We had hoped to at least have a decent experience for our last time but of course not!!! After his previous massage, my husband booked his last 90 minute massage because that is what the front desk person told him he had available for credit. We had already cancelled and had one last massage to use. We were trying to use up the last of our credits. They didn't even try to make us feel better or even seemed sorry at all, they just said, oh well she gave you the wrong information. We specifically asked that when we cancelled and signed the paperwork and again we were told incorrect information so we had to have another month of charges. We call and the person at the front said we needed to cancel by a certain date in order to not get charged. Surprise, surprise, the very next month WE GET CHARGED AGAIN. We specifically asked in person after we signed the paperwork if we would be charged again, she promised us no we would not have any more charges. We called and asked about the process for cancelling, we were told we just needed to come in anytime and sign paperwork. They made it soooooo difficult! Again, we were given completely wrong information by the incompetent front desk staff. After many many frustrating experiences, we finally decided to cancel our long time membership. We waited and waited, we're 5+ minutes past our appointment times and suddenly we get a phone call from the front desk asking where we are because we are late for our appointment - WE WERE LITERALLY SITTING IN THEIR WAITING ROOM AND THEY HAD CHECKED US IN. Once, we checked in and got brought to the waiting room, we are ALWAYS early for our appointments. The front desk staff regularly misinforms us about how many massages we have left to use and we end up being told we have credits and then get charged later. However, the front desk staff is absolutely incompetent and we ended up cancelling our long time membership because we are so fed up with them giving us wrong information, incorrectly charging our credit card, and promising us one thing and going back on it later. She is kind, personable, and does wonderful work. It pains me to leave such a low rating because our massage therapist Christina is the absolute BEST.
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